Keep Your Number
Mobile Number Portability (MNP) offers you the opportunity to switch to Shine Mobile’s services while keeping your number!
To switch to Shine, simply visit our store on the Ground Floor, Block 6 Watergardens and one of our friendly Customer Care team members will assist you in completing the porting form.
Please ensure to provide an alternative phone number and/or email address so as to contact you when porting is complete.
This is particularly important because when the porting process finishes, you will need to insert your new SIM in order to continue using your mobile.
When the form is submitted, you will be requested to text the word PORT from your mobile phone to 8095. From here the process will take between 2 hours and 2 working days.
Please note that you will be able to use your mobile phone as normal during this time until the process is finished and you are contacted by the Shine team.
Useful tips: Ensure to use up all your existing reload credit as it will be lost when porting is complete, also save all your Contacts to your phone.
You can then purchase your new SIM card in store for only £5 which includes £5 credit, while keeping your number too.